Protection of Information
Tidewater Mortgage Services, Inc. (TMSI) values the trust its customers place in this website. Accordingly, TMSI adheres to the highest ethical standards in gathering, using and safeguarding customer information that is entrusted to the company.
Use and Collection of Customer Information
TMSI gathers only the customer information that is needed to administer its business, provide superior service and communicate offers on merchandise and services that we believe to be of interest to our customers.
TMSI limits access to customer information to those employees who need it to carry out their business functions. TMSI educates its employees about these policies and practices in regard to safeguarding customer information; preventing its unauthorized access, use or disclosure; and, ensuring its proper handling.
Accuracy and Security of Customer Information
TMSI makes all reasonable efforts to ensure that the customer information it maintains is accurate, timely and secure. Please note that we do not store credit card information as a cookie on either our server or on your computer.
TMSI will monitor and adopt, as appropriate, new technological developments that are designed to aid in ensuring the accuracy and security of customer information.
TMSI enforces its policies in regard to gathering, access and use of personal customer information by its employees and authorized third parties.
Personally Identifiable Information
TMSI World Wide Web sites collect personally identifiable information (such as name, address, telephone number, or e-mail address) from Web site visitors only when visitors voluntarily provide such information herein. TMSI site visitors who do not want their personally identifiable information collected online are asked not to submit such information to TMSI.
TMSI Web site visitors are informed that when they provide personally identifiable information online, that information is kept within the TMSI family of businesses. Visitors are further informed that, unless specifically stated otherwise, the personally identifiable information may be stored and used by TMSI to better understand its customers’ needs, to improve our products and services, and to contact customers regarding offers that may be of interest to them.
If TMSI Web site visitors previously provided their e-mail addresses to TMSI and would like to have their e-mail addresses removed from TMSI e-mail mailing lists, please send an e-mail message to contact us form or use the unsubscribe function contained at the bottom of any marketing email we may send. TMSI informs such visitors that it will use reasonable efforts to delete their e-mail addresses from its existing files.
Personally Identifiable Information Collected Automatically
TMSI Web Sites may collect information from Web site visitors that is not personally identifiable, including the visitor’s operating system, browser, domain name, and the specific web pages on TMSI Web site that are accessed or visited. TMSI only collects this information in the aggregate, and only uses it to improve TMSI Web sites.
We reserve the right to change this Policy at any time, and will post any changes to this Policy as soon as they take effect. If you have any questions or comments about this Policy, feel free to contact us.
Tidewater Mortgage Services, Inc.
200 Golden Oak Ct., Suite 100
Virgina Beach, VA 23452
Call toll free 888-814-5163
Should you have any questions, concerns or need to make a comment in the state of Texas, please use the following link: TDSML Consumer Complaints
CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A COMPANY OR A RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550. THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED RESIDENTIALMORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV</a
Digital Loan Applications and Inquiries: